Agreement Between You and Aura Candy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
These Terms of Service constitute a legally binding agreement between you and Aura Candy LLC ("Aura Candy," "we," "us," or "our") concerning your access to and use of our website, products, and services. By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our website or services.
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website in any way that violates any applicable laws or regulations, infringes upon the rights of others, transmits harmful code or viruses, attempts to gain unauthorized access, interferes with website functionality, or uses automated systems to access the website without permission.
We reserve the right to terminate or restrict your access to our website at any time, without notice, for any violation of these Terms or for any other reason we deem appropriate.
We strive to provide accurate product descriptions, images, and pricing on our website. However, we do not warrant that product descriptions, colors, pricing, or other content are accurate, complete, or error-free. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price.
By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or reject your order for any reason. Order acceptance occurs when we ship your products or send order confirmation, whichever occurs first. Payment must be received before order shipment. We accept major credit cards, debit cards, and other payment methods as indicated on our website.
You represent and warrant that you have the legal right to use any payment method you provide and that the information you provide is accurate and complete. You authorize us to charge the payment method for your order total, including product costs, shipping fees, and applicable taxes.
We ship to addresses within the United States and Canada. Shipping costs and estimated delivery times are provided at checkout. Delivery times are estimates only and not guaranteed. We are not liable for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
Risk of loss and title for products pass to you upon delivery to the shipping carrier. You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by you. For detailed shipping information, visit our shipping page.
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return products within 30 days of delivery for a refund or exchange. Products must be unopened, unused, and in original packaging. Personalized or custom products are not eligible for return unless defective.
To initiate a return, contact our customer service team at [email protected] or (555) 123-4567. We will provide return instructions and a return authorization number. Return shipping costs are the responsibility of the customer unless the return is due to our error or product defect. Refunds are processed within 5-7 business days of receiving the returned product.
We stand behind the quality of our products. If you receive damaged, defective, or incorrect products, contact us immediately. We will replace the product or provide a full refund at no cost to you. Please save the product and original packaging for quality investigation purposes. This guarantee does not cover damage caused by misuse, improper storage, or circumstances beyond our control.
We provide allergen information for all products on our website and packaging. However, our facility processes multiple allergens including milk, soy, tree nuts, peanuts, wheat, and eggs. While we maintain allergen control procedures, we cannot guarantee products are completely free from trace amounts of allergens. If you have severe food allergies, please contact our quality team before ordering to discuss specific concerns.
All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of Aura Candy or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit our content without express written permission.
The Aura Candy name, logo, and product names are trademarks of Aura Candy LLC. You may not use these trademarks without our prior written consent. Other trademarks appearing on our website are the property of their respective owners.
If you submit reviews, comments, photos, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and distribute such content for marketing and promotional purposes. You represent that you own or have the right to submit the content and that the content does not violate any third-party rights or applicable laws.
We reserve the right to remove any user-generated content that violates these Terms, is inappropriate, or for any other reason at our discretion.
Our website and products are provided "as is" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or secure, that defects will be corrected, or that our website or servers are free from viruses or harmful components. We are not liable for any damages arising from your use of our website or products, including direct, indirect, incidental, consequential, or punitive damages.
Some jurisdictions do not allow limitations on implied warranties or liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. In no event shall our total liability exceed the amount you paid for products giving rise to the claim.
You agree to indemnify, defend, and hold harmless Aura Candy, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from your violation of these Terms, your use of our website or products, or your violation of any third-party rights.
These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be resolved through binding arbitration in Portland, Oregon, in accordance with the rules of the American Arbitration Association. You waive any right to participate in class actions or class arbitrations.
Before initiating arbitration, you agree to first contact us to attempt to resolve the dispute informally. We believe most disputes can be resolved through good-faith communication.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with a new "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
For questions about these Terms of Service, please contact us:
Aura Candy LLC
Email: [email protected]
Phone: (555) 123-4567
Mail: 1234 Sweet Street, Portland, OR 97201