Find Answers to Your Questions
Aura Candy stands apart through our unique combination of traditional artisan craftsmanship and modern food science. Every product undergoes rigorous quality testing in our certified laboratory, ensuring consistent quality and safety. We use only premium, carefully sourced ingredients and maintain complete transparency about our processes. Our research-backed formulations are developed by food scientists and master confectioners working together to create exceptional products. Unlike mass-produced candy, each batch is crafted with meticulous attention to detail and subjected to comprehensive quality controls.
All Aura Candy products are proudly made in our certified facilities in Portland, Oregon. We maintain complete control over our production process from ingredient receiving through final packaging. Our facilities are SQF Level 3 certified and undergo regular third-party audits to ensure we meet the highest food safety standards. We believe in American manufacturing and supporting our local community through quality jobs and sustainable practices.
We prioritize natural ingredients whenever possible and are committed to transparency about what goes into our candy. Our Classic Collection uses primarily natural flavors and colors, while some Specialty Line products may include select artificial ingredients to achieve specific effects. We clearly label all ingredients on our packaging and website. We never use high-fructose corn syrup, artificial preservatives, or hydrogenated oils. For customers seeking only natural ingredients, we clearly identify products that meet these criteria.
You can order directly through our website by visiting the payment page, calling our customer service team at (555) 123-4567, or emailing [email protected]. Simply select your desired products, provide shipping information, and choose your payment method. We accept all major credit cards, PayPal, Apple Pay, and other digital payment methods. Once your order is placed, you'll receive an immediate confirmation email followed by shipping notification with tracking information.
We stand behind the quality of our products 100%. If you're not completely satisfied with your purchase, please contact us within 30 days of delivery. We'll work with you to make it right through replacement, refund, or credit toward future purchases. For quality concerns, we may request that you return the product so we can investigate and improve our processes. Refunds are typically processed within 5-7 business days of receiving the returned product. Customer satisfaction is our priority, and we'll always do our best to resolve any issues.
Yes! We offer premium gift wrapping services for an additional $5.00 per package. Our gift wrapping includes elegant packaging with decorative ribbons and premium materials. You can also include a personalized gift message at no charge—just add your message in the special instructions during checkout. For corporate gifts or large events, we can provide custom packaging solutions. Contact our events team at [email protected] to discuss customization options for your special occasion.
We currently ship to all 50 United States and Canada. Shipping costs vary based on destination and selected shipping speed. We offer standard shipping (5-7 business days), expedited shipping (2-3 business days), and overnight shipping (1 business day). Free standard shipping is available on orders over $75 within the continental United States. We're working on expanding our international shipping capabilities and hope to serve more countries soon. For international inquiries, please contact our customer service team.
Shipping times depend on your selected method and destination. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers in 1 business day. Please note that processing time (usually 1-2 business days) is separate from shipping time. We ship Monday through Friday, and orders placed after 2 PM EST may not ship until the following business day. You'll receive tracking information via email once your order ships, allowing you to monitor delivery progress in real-time.
We take special precautions to protect our products during shipping, especially in warm weather. All orders are packaged with insulation and ice packs when necessary to maintain appropriate temperatures. We monitor weather patterns and may hold shipments or use expedited shipping during extreme heat to ensure products arrive in perfect condition. During summer months (June through September), we recommend selecting expedited shipping for chocolate or temperature-sensitive items. If your candy arrives melted or damaged due to shipping, please contact us immediately for a replacement or refund.
Different products contain different allergens. Common allergens in our facility include milk, soy, tree nuts, peanuts, wheat, and eggs. Each product is clearly labeled with its specific allergen information on packaging and our website. We maintain strict allergen management protocols including dedicated production lines, thorough cleaning procedures, and regular testing to prevent cross-contamination. However, we cannot guarantee products are completely free from trace amounts of allergens as we do process multiple allergens in our facility. For specific allergen questions or severe allergy concerns, please contact our quality team at [email protected] before ordering.
We offer products across various dietary categories. Many of our products are naturally gluten-free, and these are clearly marked on our website and packaging. We have several vegan options that contain no animal-derived ingredients. Our organic line uses certified organic ingredients and is produced according to organic standards. Each product page includes detailed information about dietary attributes. If you have specific dietary requirements, we recommend reviewing the complete ingredient list or contacting our customer service team for guidance on the best products for your needs.
We source ingredients from carefully vetted suppliers who meet our quality and ethical standards. We prioritize domestic suppliers when possible, particularly for sugar, dairy, and fresh ingredients. For specialty items like vanilla, cacao, and certain fruits, we work with international suppliers who demonstrate commitment to fair trade and sustainable practices. Every ingredient supplier undergoes thorough evaluation including facility audits, product testing, and ongoing quality monitoring. We maintain complete traceability for all ingredients, allowing us to trace every component back to its source. Learn more on our ingredients page.
Quality and safety are our top priorities, supported by comprehensive testing and monitoring programs. We operate a certified laboratory that conducts microbiological testing, chemical analysis, and physical testing on every batch. Our facilities are SQF Level 3 certified and follow HACCP principles. We test incoming ingredients, monitor production processes, and conduct final product testing before release. All products undergo sensory evaluation by trained panelists. We maintain detailed documentation and traceability for every batch. Our quality team includes certified food scientists and quality assurance professionals who bring decades of combined experience. Learn more about our testing procedures on our quality testing page.
Shelf life varies by product type. Hard candies typically maintain quality for 12-18 months, chocolate products for 6-12 months, and soft candies for 6-9 months when stored properly. Every product is marked with a best-by date determined through extensive stability testing. These dates represent peak quality, and products may remain safe to consume beyond this date if properly stored. For optimal quality, store candy in a cool, dry place away from direct sunlight and strong odors. Avoid temperature fluctuations and high humidity. Once opened, store in an airtight container and consume within the recommended timeframe on packaging.
Yes, absolutely. We conduct comprehensive testing for heavy metals (lead, cadmium, mercury, arsenic), pesticide residues, microbiological contaminants, and other potential hazards. Testing occurs at multiple points: incoming ingredient testing, in-process monitoring, and final product verification. We maintain strict specifications based on FDA guidelines and often exceed regulatory requirements. Our testing methods follow validated protocols, and we participate in proficiency testing programs to ensure accuracy. We also conduct environmental monitoring in our facility to prevent contamination. Product safety is never compromised, and any batch failing testing is destroyed and never reaches customers.
Yes! We welcome wholesale partners including retailers, gift shops, corporate purchasers, and event planners. We offer competitive wholesale pricing with tiered discounts based on volume. Wholesale customers receive dedicated account support, flexible payment terms, and marketing materials to help sell our products. Minimum order quantities apply for wholesale accounts. To discuss wholesale opportunities, visit our wholesale page or contact [email protected]. We'll be happy to provide detailed pricing information and discuss how Aura Candy can enhance your product offerings.
We welcome visitors and offer tours by appointment on weekdays. Tours provide a behind-the-scenes look at our production process, quality laboratory, and the craftsmanship that goes into every product. Tours typically last 90 minutes and include product sampling. Group tours can be arranged for schools, organizations, or corporate events. Please contact us at least two weeks in advance to schedule your tour. Note that certain production areas may be restricted based on active production schedules and food safety protocols. Contact [email protected] to schedule your visit.
If you didn't find the answer you were looking for, we're here to help! Contact our customer service team:
Email: [email protected]
Phone: (555) 123-4567
Hours: Monday-Friday 8AM-6PM PST, Saturday 10AM-4PM PST